Welcome w/c 31st August 2015

 

CURRENT EVENTS


#channelshiftcamp WALES
Thursday 22nd October 2015
Swansea
More info here

 

2nd #channelshiftcamp SOUTH WEST
Thursday 17th September 2015
Exeter
More info here


FEATURES

Netcall

Multi-channel and the move to Digital – Joint Research

 

Gandlake

Local Government Digital Digest June 2015
More here

Session Outputs from CRM/Customer Service Platforms #channelshiftcamp
More here

 

Session Outputs from 2nd #channelshiftcamp NORTH Unconference
More here

Introduction to Customer Journey Mapping for Local Gov
Introduction to Customer Journey Mapping

 


Kana Digital First Framework

‘Digital only’ – what you don’t see is what you don’t get
More here

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