PSCSF

Self-Service Delivers Service Improvements and Efficiency. Tracey Carter, Assistant Director of Resources, Transformation and Efficiency outlines how contact has shifted from telephone to web, resulting in cash savings and better services to customers.

Managing Channels to Improve Experiences | Channel Management – what is it? Why Channel Switch? How does this fit with Choice for customers?

Results from Better connected 2011 suggest most councils still do not recognise digital delivery as faster and more convenient for the public as well cheaper for the taxpayer.

Resources from the PSCSF Public Sector Channel Shift and Self Service Forum – Improving Savings, Service and Customer Satisfaction

To the Public Sector Customer Services Forum.

This resource contains accumulated contributions both from and for the growing community of Customer Services and Contact Centre professionals established and evolving from Public Sector Forums conference, workshop, discussion and editorial output since 2002.

You may well have participated before, if not you are joining a community dedicated to reshaping, modernising and improving the delivery of public services.

You will find an expansive collection of case studies, articles and other resources blended with other multi media material accumulated from historic and ongoing output since 2002.

Interactive discussion boards will enable you to reconnect and make new connections again and share opinions with other people sharing like for like objectives, constraints and challenges.

This evolving knowledge base will support interaction and collaboration as a shared resource for subscribers and members of this community.

In time we will transfer subscribers however you can register now for your complimentary account providing unrestricted access to the resources published. You can personalise your profile settings and will be kept upto date of both discussions and activities scheduled either online or face to face.