• #EPIC Social Media for the Public Sector SOUTH WEST (presentations & material)
  • Public Sector Channel Shift Forum SOUTH WEST (presentations & material)
  • Local Government Mobile Website Survey – Have your say !!!!
  • Facebook for the Public Sector Conference – new speakers announced
  • WordPress for the Public Sector workshops


Busy week for us with our first ever events to take place in the South West being run at the Sandy Park Conference Centre in Exeter. At the weekend itlooked like a Michael Palin/Scott of the Anatartic like trip from the Peak
District to the South West was on the cards but the gods smiled on us with not only the weather but with great speakers, content, attendees, venue, discussion….the list goes on.

The topics of focus were Channel Shift and the use of social media to engage with the citizen and internally within the organisation, both hot topics within Local Government at the moment and this was reflected in the range of
delegates that attended and the buzz and interaction that took place. All the presentations plus supporting material are available to you and colleagues below.

There’s an Aladdins Cave of content and information below but please let us know if you’ve been involved in a Channel Shift or Social Media/Digital Engagement project/programme that you’d like to share with the community.
Mail nick@publicsectorforums.co.uk with details

#EPIC Social Media for the Public Sector SOUTH WEST (presentations & material)

Delegates heard from:

Getting the strategy right
Alastair Smith, Interim Communications Officer, Cannock Chase Council

Using Twitter better in the Public Sector: Tips for Starters and Old Hands
Dan Slee, Senior Press & PR Officer, Walsall Council

Magic Numbers: Measuring the Quality & Quantity of Social Media Activity
Sarah Lay, e-Content Officer, Derbyshire County Council

Internal Social Networking – Easy and Complex in Equal Parts
Carl Haggerty, Digital Communications Manager (Strategic Lead), Devon County Council

Don’t Sit on the Sidelines: Exploiting Social Media to Deliver Services today
Guy Giles, Operations Manager, Looking Local

Presentations, selected related tweets and supporting material can be found at: http://www.pscsf.org.uk/2012/02/epic-social-media-for-the-public-sector-south-west/

Public Sector Channel Shift Forum SOUTH WEST (presentations & material)

Delegates heard from:

Connect Digitally – Making channel shift happen
Dr Lorna Peters, Connect Digitally Business Improvement Lead, Connect Digitally, Department for Education and Hertfordshire County Council

To “Shift” or not to “Shift”, that is the question.
Duncan Grainge, Customer Insight & Information Manager, Buckinghamshire CC

Improving Processes, Communications and Digital Channel Development via Channel Shift
Chris Angell, Service Improvement Manager, Poole Borough Council

Customer Contact at Cornwall Council
Wayne Smith, Assistant Head Shared Services – Customer Contact & Jason Williams, Corporate Web Manager, Cornwall Council

Reaching the hard to reach: Delivering channel shift to both ends of the digital spectrum
Guy Giles, Operations Manager, Looking Local

Award Winning Channel Shift – What it looks like and how you can do it!
Mike Saunt, Chief Technology Officer, Astun Technology

Presentations and supporting material can be found at: http://www.pscsf.org.uk/2012/02/public-sector-channel-shift-forum-south-west-2/

Local Government Mobile Website Survey – Have your say !!!!

We’re assisting our good friends at Hull City Council in getting some response to their Mobile Website Survey and want to get those Public Networks members that work with the web within Local Government to spare 2 minutes to answer a few quick questions about their mobile web strategy.

If you’re thinking, “What will I get out of it?” then worry not, as all participants will get a copy of the results.

If you’re not responsible for web activity but you do know who is, could you please forward on for them to fill in, it would be very much appreciated and no doubt we’ll have a rollcall of those organisations that did take part.

Survey can be found at: http://www.surveymonkey.com/s/GBV6BBQ

Facebook for the Public Sector Conference
Wednesday 14th March, Birmingham
** new speakers announced **

Pleased to announce 2 new speakers for the Facebook for the Public Sector conference at which we’ll have delegates from all four corners of the country.

* Facebook is the largest social media platform and, as the cliche goes, if it were a country it would be the fourth largest in the world.
* Facebook has 800 million users and counting and 29 million of them live in the UK.

The case for whether or not the public sector needs to use social media has been won long ago. The question is not ‘if’ but ‘how.’

But like it or not the public sector can’t say it’s truly got social media until it’s got Facebook right.

Right now it hasn’t.  All too often it’s a tumbleweed corporate page shovelling out press releases and a handful of brave people following. Often it’s nothing at all.

The purpose of this conference is to draw together some of the limited best practice in Public Sector Facebook activity, hear from the practitioners about the trials and tribulations in delivering their Facebook presences and
provide those wishing to initiate or improve their Facebook strategy by networking and engaging with seasoned practitioners.

Steph Jennings  will be presenting and running interactive sessions on Facebook & Hyperlocal. Steph is one of the founders of wv11.co.uk
Hyperlocal sites are an increasing and important part of the local media landscape. In Wolverhampton, the award-winning wv11.co.uk plays a major role in the life of Wednesfield.

Almost 3,000 ‘like’ it’s Facebook page which came to the fore in last summer’s riots. A staggering 200,000 impressions were recorded in the week of the disorder as the site became the focus for police-verified real time news updates.

How Steph and her partner James Clarke have used the web to build links with the public sector and police is a nationally significant case study.

Secondly, we’ve secured  Ben Proctor of  The Likeaword consultancy to come and share his wealth of knowledge and experience of Facebook in Emergency Planning. Ben will be using UK and global examples in his presentation which
looks at how facebook has been used around crises and shows example of good, and less good practice in engaging on the platform. He will also outline some simple steps for all agencies.

Further information regarding other agenda items, other event content, venue location and online booking form can be found at: http://www.pscsf.org.uk/2012/01/facebook-for-the-public-sector-conference

WordPress for the Public Sector workshops

Use of WordPress is growing across the public sector and beyond. Not only is it free software, but it is also an incredibly easy to use and flexible platform for web publishing.

Delegates will leave the workshop confident in creating and editing content, installing themes, and much more. The session will be facilitated by one of our team of WordPress experts: Dave Briggs, Andrew Beeken, Ben Proctor,
Phillip John or Al Smith.

Please note that this is a practical, hands-on course. All delegates will need to bring a laptop with them that is able to log onto public wifi networks.

Further information regarding workshop agenda, location and online booking form can be found at:

If you would be interested in attending a  WordPress for the Public Sector workshop in a city near you, please let us knownick@publicsectorforums.co.uk

That’s all for this week.

Have a good weekend and becareful with the terrible weather forecast.


Public Networks & PSCSF Community Manager
0161 408 7410