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Congratulations are in order for Genesis Housing Association’s Contact Centre, which beat stiff competition from British Gas and Surrey County Council to win Training Programme of the Year – Public Sector and Utilities at the Customer Service Training Awards. The Contact Centre is in the final year of delivering an ambitious three year strategy, which [...]
Berkshire council adopts a system that integrates web chat, phone calls, SMS messaging and social media Before East London’s Tech City came along, the capital of the UK’s IT industry was arguably Reading and its environs. Early IT giants such as ICL (now Fujitsu) and Digital (now defunct) set up offices there and today the [...]
Asidua client and leading UK Local Authority, Harrow Council, is celebrating once again after winning the prestigious MJ ‘Transformation through IT’ award. This latest award sees the London borough council build on their ‘Best Achieving Council’ success in 2011 The MJ Awards, organised by the leading weekly magazine for Local Authorities – Municipal Journal magazine, [...]
Scheduling specialist Xmbrace has been acquired by Kirona Group (“Kirona”). Xmbrace is a leading supplier of automated workforce scheduling systems in the UK, with its primary product OPTI-TIME considered the leader in its chosen markets. The decision to acquire Xmbrace is a reflection of Kirona’s belief in the significant opportunities presented by enhancing its workforce [...]
An angry outburst directed at a member of the district council’s executive punctuated a debate about moving call centre services to Charnwood. The executive, effectively the Harborough District Council cabinet, voted unanimously to recommend outsourcing services to the Loughborough-based authority in a bid to save money over four years. It would result in seven-and-a-half posts [...]
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