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PSCSF Newsletter #16: More Channel Shift Resources, Customer Access Index, Social Media Reputation Index plus MUCH MORE

on 08/05/2012 · View Comments">View Comments · in Newsletters

Public Networks & Public Sector Customer Services Forum Newsletter w/c 30th April 2012 Contents Features UK Councils – Customer Access Index February 2012 Salford City Council: how to generate extra voters in local and general elections Channel Shift: Realisation of Benefits workshop resources #whatwedo: 24 hours tweeting by Scottish Local Gov UK Councils Social Media [...]

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PSCSF Newsletter #15: Facebook event resources, UK Social Media Reputation Index Feb 12, Channel Shift Compendium Resources & Workshop Taster

on 21/03/2012 · View Comments">View Comments · in Newsletters

Newsletter Sponsor MLL Telecom has almost 20 years of experience designing, installing, managing and maintaining backhaul links and wide area networks. Our resources are in-house enabling us to deliver services in a joined up way, ensuring customers benefit from cost effective services, delivered in short time-scales and at the highest quality. For further info regarding [...]

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PSCSF Newsletter#14: #EPIC Social Media SW and Channel Shift SW event resources, Local Government Mobile Website Survey plus more

on 21/03/2012 · View Comments">View Comments · in Newsletters

#EPIC Social Media for the Public Sector SOUTH WEST (presentations & material) Public Sector Channel Shift Forum SOUTH WEST (presentations & material) Local Government Mobile Website Survey – Have your say !!!! Facebook for the Public Sector Conference – new speakers announced WordPress for the Public Sector workshops Hello Busy week for us with our [...]

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PSCSF Newsletter #13: Public Networks: UK GovCamp 2012, Cloud Contact Centres, UK Council Customer Access Index, Social Media Reputation Index and much more

on 27/01/2012 · View Comments">View Comments · in Newsletters

UK GovCamp 2012 Public Sector Cloud Contact Centre webinar: catch up online Social Media Skills: You need some Comms2point0 in your life UK Councils Social Media Reputation Index for December 2011 UK Councils – Customer Access Index – October & November 2011 If you had a magic wand or 3 wishes Events & that Hello [...]

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PSCSF Newsletter #12: Customers are Shouting. Is Anyone Listening? Call centre plan for medics, UK Councils – Customer Access Index and much more

on 14/12/2011 · View Comments">View Comments · in Newsletters

NEWS First step to 999 call centre move Call centre plan for medics FEATURES Customers Are Shouting. Is Anybody Listening? UK Councils – Customer Access Index September 2011 UK Councils Social Media Reputation Index for November 2011 LINKED IN GROUP DISCUSSIONS “Has anyone incorporated a theatre box office service into a LA contact centre or/and [...]