Currently viewing the tag: "cost saving"
A new research paper from Deloittes titled “Choosing Fewer Channels” that looks at the importance of channel shift in this age of austerity has been published. Reiterating what has been said by many over the last 5 years, Deloitte’s identify that the Public Sector should follow the Private Sector’s lead and use this time of [...]
‘Cutting their carbon footprint’ is cited as one of the top ten reasons for colocating the company’s data centre according to Norwich-based Sentry42. “The majority of UK data centres are under 500 ft2 and as a result the power cost and carbon emissions per rack are high – for many small to medium-sized data centres [...]
Socitm Insight’s new report shows how councils could make major savings by fully centralising customer management to reduce avoidable contact and make ‘digital the default’. It recommends the following approach: Make customer access a corporate function managed from the top. Ensure comprehensive customer contact data is collected across all channels. Analyse the data to identify [...]
North Lanarkshire Council prides itself on delivering relevant and up to date information to its residents, putting service and people first. North Lanarkshire Council is Scotland’s fourth largest local authority and dedicated to delivering best value, sustainable service to the people and businesses of North Lanarkshire. With higher expectations from local residents in the services [...]
Specialist contact centre integrator delivers significant savings and improved support value The UK’s second largest council – Leeds City Council – has secured additional value following the renewal last year of its three-year technology support contract with Sabio, the leading contact centre integration specialist. Sabio structured the support agreement to unlock further savings by providing [...]
Connect with us
Forum Sponsors
