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- An Introduction to G-Cloud
- Digital Self-Service – The economic challenges and drivers
- PSCSF Newsletter June 2016: Webchat, The Why of Digital Transformation, Assisted Digital, Introduction to Business Process Management and more
- Calderdale Council – Leading Customer Service Innovations & Delivering Value… Want to know how? Web Chat, shall we or shan’t we?
- London & South East Digital Transformation & Channel Shift Senior Management Meet-up Presentations & Outputs